Job Description

Job Description

Job Summary : The Project Coordinator / Client Coordinator responsibilities include coordinating mitigation, remediation, and repairs by understanding the loss, dispatching EMS crews, arranging necessary testing, scheduling trades, and communicating job details to all key stakeholders.

Job Duties:

• Assist Manager/PM with crew dispatch and updating the calendar.
• Follow up on missing homeowner/insurance info.
• Support scheduling and coordinate with homeowners.
• Track construction and contents phases, linking jobs when needed.
• Maintain daily client care calls (10-20 per day) and some email communication.
• Confirm crew/subcontractor schedules align with customer availability and adjust as needed.
• Ensure selections are made, ordered, and installed.
• Maintain communication with insurance adjusters on job progress.
• Coordinate claims and maintain communication with all parties (company officers, managers, subcontractors, insurance adjusters, clients).
• Assess situations, initiate communication, and hand off to Manager/PM for scheduling.
• Prepare documents (e.g., water package) and schedule inspections.

Requirements:

• 2+ years of Project Coordinating, Administrative, or Customer Support experience in an office setting (Restoration industry experience is a plus)
• High school diploma required; Associate or Bachelor's degree preferred.
• Proficient in computer software, especially MS Word and Excel.
• Strong listening skills, able to address feedback and probe for additional details.
• Clear, persuasive oral communication in various settings.
• Ability to handle conflict and provide constructive feedback.

Additional Info:

• Pay range: $48k-$55k (depending on experience)
• Schedule: Monday-Friday 8:00am-5:00pm
• Location: 100% onsite, Woodbury
• Type: Direct Hire
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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