Join Our Team as a Customer Service Consultant! As a Customer Service Consultant, you will be at the forefront of delivering exceptional customer experiences. Your consultative skills will help anticipate customer needs, suggest innovative solutions, and provide the perfect products and services tailored for them. You'll gain hands-on experience in various areas of our business, including print, signs and graphics, and shipping. Your Responsibilities Will Include: Assisting fellow team members and following the guidance of supervisors to enhance store operations. Engaging with customers to understand their specific requirements while demonstrating consultative behavior. Resolving customer inquiries and providing expert advice on printing, graphics, and shipping services. Efficiently managing complex customer orders and ensuring accurate pricing information. Preparing parcels for shipping while maintaining a safe and organized retail environment. Operating and maintaining essential equipment to ensure optimal performance. Processing financial transactions accurately while ensuring confidentiality of customer data. Contributing to store merchandising by keeping displays current and appealing. Performing various tasks simultaneously and looking for opportunities to enhance your skills. What We Are Looking For: A High School diploma or equivalent education. At least 6 months of specialized experience in a customer service role. Excellent communication skills, both verbal and written. Physical Requirements: The ability to stand for the entire shift, except for breaks. Ability to lift and move items weighing up to 55 pounds. Capability to bend and twist at the waist and knees consistently. Compensation: Starting pay ranges from $16.00 to $18.80 per hour, with additional benefits available, including health, vision, and dental insurance, retirement plans, and tuition reimbursement. If you are passionate about providing an outstanding customer service experience and eager to learn and grow, we encourage you to apply and be part of the FedEx Office team! This position includes working at a physical location with established business hours. FedEx
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