Customer Support Specialist (World Stock Trading) Job at Brixio, Philippines

N0FZYWFzRGNmRzYwUGRqU2JIbkhUMnhXZlE9PQ==
  • Brixio
  • Philippines

Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

  • Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

  • Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

  • Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

  • Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

  • Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

  • Experience: 1-3 years in a customer support role.
  • Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
  • Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
  • Technical Proficiency: Skilled in using customer service software and tools.
  • Problem-Solving: Strong analytical skills with great attention to detail.
  • Team Player: Ability to work independently as well as collaboratively within a team environment.

Job Tags

Full time, Remote job, Work from home, Flexible hours,

Similar Jobs

Universal Orlando

Lead Software Engineer, Mobile Solutions Engineering & Operations- Project Hire Job at Universal Orlando

 ...Design & Development - Where applicable, architect, design/develop, and oversee implementation of mobile solutions. Be a mobile domain...  ...submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid... 

Good Samaritan

Home Care RN (Evenings/Nights/Weekends) (Baxter) Job at Good Samaritan

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: GSS MN Brainerd Wdld Shift: Varies Job Schedule: PRN Support multiple...

Sittercity

Full time Nanny/Baby Sitter Monday-Friday Job at Sittercity

Hello, we are a house of 4 plus 3 fur babies! Looking for someone who can be flexible but consistent each weekYour main responsibilities would be the toddler and infant. If you dont mind pets thats a plus! Located in Sky Ranch Community

STP

Mason Job at STP

 ...Benefits:~$20-30/hr DOE ~ Health insurance ~ PTO ~ Holiday Pay~ Osha 10 training for free ~ Tool Reimbursement Qualified candidates will have: ~5 years of masonry experience ~ Reliable transportation Send resume for immediate consideration.... 

SelfSoulLiberate, Inc

Remote work: Volunteer Nonprofit Grant Writer Job at SelfSoulLiberate, Inc

Position : Volunteer Nonprofit Grant WriterLocation : RemoteDuration : FlexibleRole Overview :We are looking for a dedicated and detail-oriented Volunteer Nonprofit Grant Writer to join our team. In this role, you will be responsible for preparing and writing grant...