Job Description

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Epic E.H.R. Systems Trainer develops, implements and leads role-specific training programs to teach and guide employees in properly utilizing various clinical applications used in TrueCare’s daily operations. It will also entail participating in tier 1 and tier 2 support and some setup/revisions to our clinical systems.

• Develops, implements and lead role-specific training programs to teach and guide users in properly utilizing clinical applications. Training programs may be real-time and asynchronous, also may be in-person or virtual and lastly may be comprehensive or focused in nature
• Address the logistical component of training and support
• Conduct evaluations of the existing clinical training programs to verify their effectiveness and determine if there is a need for modifications
• Reviewing clinical systems upgrade/change and prepare staff/users for the upgrade/change
• Create and maintain job aids, workflow documents, videos and other materials utilized to train and support users
• Provide tier-1 and tier-2 end user support for clinical applications
• Participate in the assessment of clinical workflow processes, identifying gaps and needed process changes, and developing future workflows related to the implementation of new solutions or functionality
• Participates in various task forces to improve work flows and enhance the patient experience.
• Promote system security and patient confidentiality, and help ensure compliance.
• Perform user acceptance tests of clinical application components
• Conduct surveys, shadowing and employee interviews
• Monitor processes, workflows, and compliance to regulations.
• On occasion, participate in the implementation and training of corporate projects and initiatives that may involve non-clinical systems.

Job Requirements:

• High School Diploma or equivalent
• 1 – 3 years of healthcare experience working in a direct patient care area
• Understanding of healthcare delivery workflows and processes
• Knowledge of different learning styles, effective teaching methodologies and tools
• Competent in computer skills including, keyboarding, use of PC's, Microsoft Office Suite including Word and Power Point, and web-conferencing systems.
• Understanding of HIPAA Privacy

Nice to Have:

• Bachelor’s Degree or equivalent related experience
• 3 – 5 years of healthcare experience working in a direct patient care area
• Epic Certification/Accreditation as an Epic Trainer
• Experience performing needs assessments
• Knowledge of the different methods available to facilitate learning transfer

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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Compensation details: 68640-102960

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