Job Description
Description:
Route Assistant This person reports directly to the Area Rose Service Manager Witherspoon Rose Culture Mission Statement “To enhance the lives of others through the outstanding care of one of God’s finest creations, the rose.” Service Vision Statement To produce an abundance of top quality roses for the delight of our customers by providing outstanding personal and professional care of rose gardens that are beautiful, well groomed, healthy and thriving. Company Vision Statement At Witherspoon we will be known by our customer service. The way we meet their needs is what sets us apart from the market. We will continually seek to discern the customer's needs and find ways to satisfy them profitably. Each of us plays a valuable role in achieving this, and for us to be a successful team, we must do so on a regular basis to build trust inside the team. We must all be totally committed to our Pillars of Customer Service. Core Values Honesty/Integrity | Diligence | Quality of Product & Service | Compassion • Every decision, every action, and every goal will be made based on the Core Values and Mission Statement. • Coordinates with ARSM to set annual performance goals and metrics aligned with company strategy. • Performs quality work while adhering to our Core Values. • Must have a valid N.C. Driver’s license and the ability to operate Witherspoon vehicles as needed. • Assist the Route leader to make sure truck is ready to go in the morning (clean, gassed, and equipped with tools and materials). During spray season, makes sure tank has water; sprayer motor has gas and oil. • Assist the Route leader in loading materials for whatever service is being performed for example: Fertilizer, mulch, soil mix, irrigation, bone meal etc. • Must be able to lift 75 pounds or more. • Takes direction from Route Leader to service each customer’s garden. • Recommends replacement of roses to Route Leader as needed. • Seeks to continuously increase knowledge of rose care through available educational resources including attending staff meetings to improve rose care practices and better serve our customers. • Reports completion of all work to supervisor. • Prepares new gardens and assists in pulling bushes for planting. • Uses timely wisely and helps to see that others do so also. • Follows all practices set up by management to facilitate good communication within the staff and provide excellent service to the customer.
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